FLAT RATE SHIPPING + FREE NORTH AMERICAN SHIPPING ON ORDERS OVER $60 | 10% OF SALES GOES TO CHARITY

FAQs

What is the proper way to care for my Terradomi candle?

A great candle experience starts with properly taking care and maintaining your candle. Your Terradomi candle will come with a dust cover and sticker at the bottom of the vessel, describing burning instructions.
When burning, make sure the melt pool has reached the edge of the container. For the Origin collection, this is roughly 3-4 hours. Avoid extinguishing the candle before that. If the candle is extinguished too quickly, you may experience tunnelling. Discontinue use when only 1/2 inch of wax remains.
To prevent fire and serious injury, burn your candle within sight. Keep away from drafts. Keep out of reach of children and pets. Never burn your candle on or near anything that can catch fire.
 

Do I need to trim the wick?

Yes, the wick should be trimmed to 1/4” before each burn. 

What are Terradomi candles made of?

Terradomi candles are hand poured with care using simple ingredients- all natural soy wax, 100% cotton wicks, premium fragrance oils and essential oils. That’s it. Soy wax releases fragrances naturally, is water soluble, biodegradable and lasts for 25-50% longer than paraffin. It is free from pesticides and herbicides and it’s non toxic to the environment.

How long will my candle burn for?

If burnt as per our recommended instructions and maintained properly, Terradomi candles burn for up to 65 hrs.

How do I clean and reuse the vessel?

Discontinue use when 1/2 inch of wax remains. Once done, place the candle in the refrigerator overnight as the wax shrinks in cold temperature. Once out of the fridge, gently tap the candle upside down on a paper towel and the wax should slide right out. Allow for the ceramic to reach room temperature, then wash with soapy water and enjoy it as a mug, planter, pen/ make up brush holder or anything you like!

How do I store my Terradomi candle?

The candle wax and fragrance oils we use in our candles are sensitive to both temperature and light, so please be careful when storing candles for an extended period of time. If you store your candle, be sure it is in a cool, dry place away from direct sunlight or intense light. Avoid extreme temperatures, either high or low, in order to avoid melting, cracking and separation.

Why is my candle sweating?

When exposed to fluctuations, moving from cooler temperatures to warmer ones, and also when pure soy wax is used, the oils in the candle may rise to the surface, in the form of small droplets. This does not affect the performance of the candle and once the candle is lit, the oils blend right back into to the wax.

Why is my candle bumpy after burning?

If the rate of cooling is inconsistent, the candle top might appear bumpy and rough after drying. This is a bi product of all natural soy wax and it does not affect the performance of the candle.

I love your candles! How long does it take to receive them?

All orders are generally processed within 2 to 4 business days. Typical shipping times are between 2-5 business days in Canada and 5-7 business days in USA. Currently, we only ship to Canada and US.

Do you offer returns or exchanges?

Terradomi candles come with customer satisfaction guarantee. Please contact us at hello@terradomi.ca for return inquiries. Return shipping is the responsibility of the customer

Can I have my candle unscented?

Yes, we can make your candle unscented. Please contact us at hello@terradomi.ca